We’re offering free shipping for a little while. You can also pick up your order at our studio in Mexico City by selecting studio pickup at checkout.

All orders ship from Mexico City. Please note that international orders may be subject to import duties and customs fees, which are the customer’s responsibility.

Yes we ship worldwide via FedEx or DHL.

Shipping transit times vary per country.

Americas: 1-5 days

UK & Europe: 3-7 days

Asia & Oceania: 3-10 days

Rest of the world: 3-10 days

Orders placed after 3 pm CST, Monday-Friday will be processed the next business day. Orders placed on weekends & holidays will be processed on the next available business day.

Our ready made garments can take up to 2 business days to ship.

Our made to order garments can take up to 4 business weeks to ship depending on our order volume. 

Our studio is currently located in Mexico City. 

Our pieces are handmade in-house by our team in Mexico City. Each garment is carefully knitted with love. Please be kind to the pieces and note that due to the nature of our handmade process, slight irregularities are characteristics of the product.

All our knitted garments our manually knitted and handmade. Production can take 4 business weeks to produce depending on order volume.

No but the majority of our garments are made-to-order to avoid any unnecessary stock and promote a sustainable production process. However, we do offer ready made pieces such as our swimwear, limited edition and jersey pieces.

A collection of garments reconstructed out of unused fabrics from past collections. One-Off is an ongoing sustainability initiative where we will continuously collect our unused textiles from our production processes and transform them into experimental one of a kind pieces.

Yes. For custom orders or special enquiries please contact us at kp@krystalpaniagua.com

We do not offer returns or exchanges. 

For enquiries about our products please contact us at kp@krystalpaniagua.com

You can send us an email 1-2 hours after purchasing to make any changes to your order. Please send an email to kp@krystalpaniagua.com to make changes.

You can cancel any order within 1-2 hours after purchase. Please send an email to kp@krystalpaniagua.com to cancel your order.

We encourage dry cleaning our garments as they are knitted and delicate. Alternatively, the garments can be hand or machine washed as long as the setting is in delicates and with cold water. Please do not machine dry as it will damage the fibers and will shrink the garments. 

Please air dry. Do not cut any loose threads. Steam only.